Dell 5130CDN Color Laser Printer Save 30% off

• NETWORK COLOR LASER PRINTER | UP TO 1200x1200 DPI |
• USB 2.0 INTERFACE CONNECTION | 10/100 NETWORK CONNECTION
• 500-SHEET BIN | 150-SHEET MULTI-PURPOSE TRAY | 2900 SHEETS w/ADDITIONAL TRAYS (NOT INCLUDED)
• 800MHz PROCESSOR | 256 MB RAM | 1024 MB RAM MAX
• SHIPS w/TONERS | POWER CORD | DRIVER DISC

Have had the 5130 CDN for 13 months now. The consumables are incredibly expensive and only available from Dell. We are constantly having to replace toner, the toner waste container, fuser, etc. They are all high-priced from Dell.

One month out of warranty the printer quit with an error that it needed a new belt unit. Ordered the belt unit (only available from Dell for $375.00) and installed it. At power up it gave us an 006-370 error and said to call for support.

Called for support and wasted a ridiculous amount of time on hold then being transferred to different people.

Finally spoke to a tech support person who ultimately told me that since the printer wasn''t under warranty any longer I''d have to order a "Ross Assembly"/print head and have the MCU/ESS board replaced. He also told me I''d have to hire a technician to install these parts as they are not something a customer can do. And he said that I could NOT pay to order the parts from Dell or have a Dell technician do the work, because the printer is out of warranty.

I spoke to his supervisor who treated me like an idiot and told me repeatedly that if I had just paid the extra money for the extended warranty I wouldn''t have to worry about arranging to get the printer fixed on my own.

Then I received the following email from Dell:

"The Dell part c399t is not available for sale from Dell as it is recommended to not attempt to replace it. Several parts houses do have it available (found by internet searching Dell C399T), best price for the part only we found is $795.00. This has the potential to be a $1000 repair. The recommended choice would be to replace the printer. If you need anything else please let me know."

So a 13 month old printer that Dell advertises as providing "Superb Performance" and as an "Exceptional Long Term Value" will cost more than its purchase price to repair and they recommend just replacing it. WHAT???

Our university spends literally hundreds of thousands of dollars with Dell every year and this is the "service" they provide.

Dell clearly does not stand behind the products they sell and it seems clear that unless you buy the extended warranty your equipement will fail within days of when the one year warranty expires.

So steer clear of Dell products entirely, especially this printer.

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As far as printer performance I would say its great, fast, crisp colors....but I had a major issue with the printer after about 1 year, 2-3 parts completely just stopped working, I had to extend the warranty to get the parts covered, I am pretty annoyed about ti because the printer had less then 10k pages printed on it when all this happened....for 1200-1500 dollars I expected to have no problems with it, but I got just the opposite, I would definitely recommend going to another company if you want a quality product...

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This has been a very good printer. I still use it almost daily two years later. Would recommend for many uses.

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Got this printer and had nothing but problems. Long phone calls with tech support, replaced drums and toner several times. Dell eventually had to send us a new printer and now 1 month after the new printer is installed, the belt has to be changed. This printer is not reliable and for a business, it''s a huge liability. Don''t get this one.

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Awesomely fast and good quality. Extremely easy setup although this is a HEAVY business class printer.