Xerox WorkCentre M20I Multifunction Printer

• Copy, print, color or black-and-white fax, and scan-to-email functions
• Up to 22 ppm copy/print speed, first copy out in less than 8 seconds
• Up to 1,200 dpi print, 600 dpi optical scan, and 400 dpi fax resolution
• Automatic 2-sided printing; 32-bit RISC processor with video controller
• USB 2.0, parallel, 10/100 BaseT Ethernet interfaces

I bought this machine about 1 month ago for my home office. I print contracts, send/recieve many FAXes, require legal size paper handling and needed a good copier that can handle 40-60 pages in the auto-feed tray. I also wanted two paper trays that could hold a lot of paper. I tried one of the lower end HP (7100?something) and it was .. let''s just say a bad experience.

In a nutshell, this multi feature product seems to work well for what I need. If you run a home business, put it away from you because it''s warm until it goes into energy-save mode. You can program the time-out period, so that''s cool. It''s also loud when printing, so make sure you aren''t bothering anyone when working from home at night or in the morning.

The scanning software isn''t very good. it comes with the PaperPort program as well as OmniPage both programs I haven''t used before. The scanning requires that you place the document in the auto-feeder tray and not on the glass itself. I don''t like that because it can scan "crooked" if it doesn''t feed perfectly. Also, note the following:

The output tray deposits docs to the left, but loads to the right.

The cords (USB, power, printer-cable, phone jack) are on the left side of the machine and NOT on the back more convenient from my perspective.

This machine is expensive $2,200+ when adding the optional second paper tray and a toner cartridge to replace the half-life one it comes with.

I don''t require network printing, but it does support that feature (M20i unit only). I connect via the USB port. It saw it immediately when I hooked up out of the BOX on my XP-based computer.

The Setup software seemed kind of "old" because MS XP (my OS) didn''t have drivers for this hardware. The scanning software that it comes with isn''t very good PaperPort, I believe. It''s just slow to run and not very user friendly. If you have another TWAIN program, plan on using it for the scanning function.

The USB cable is only 6 feet long, so plan on buying a 12-footer to move tha machine far enough away from your work area.

This machine is large and also heavy 50+ pounds. It''s much larger machine than the typical HP or Brother multi-function product offering (FAX/Print/Copy) that you''d buy at COMPUSA. For the record, I purchased this from an authorized dealer someone that "I KNEW" so I could get all over if I had a problem. Also, I had to buy a printer cart because this machine isn''t made to sit on your desk or even under it. If you have the two trays installed, you should know that it''s very tall when sitting on a normal size SoHo desk, so keep that in mind.

Bottom line it does what it was made for. It''s a heavy duty, small business copier that also sends/receives FAXes and scans.

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I have had this machine for over a year now. I agree with the previous reviewer that the scanning function should be improved. In addition to what he mentioned, if you have a small network, you cannot use the USB scan as it is not hooked directly to a computer. However, I was (eventually) able to configure the unit on my network so that I could basically e-mail documents to myself in PDF. Not the most convenient, but very doable once you get used to it. Doesn''t take me much longer than a USB scan would. I wanted this PDF capacity, in addition to larger volume, having graduated from an HP all-in-one at my small office. The machine does volume with no major problems. The only caveat is that you will have jams in the machine, like call copiers, especially if you use paper more than PDF''s or faxing. I get about 2 jams a year, which makes the maintenance contract worthwhile ($299/yr). Maintenance is VERY fast with the contract (recently less than two hours). Printer drivers installed fine at the outset, but then fell out after a system crash and were tricky to re-install. Technical support line was somewhat helpful with the printer driver issue, but it took a LOT of calls before I found someone good enough to talk me through the PDF to e-mail issue. I am pretty knowledgable, though not a hard core tecchie.

The unit needs some work, but is overall very reliable, dependable in volume for a small office (500 or so sheets per month), and I have never had faster service from anyone.

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I have had this machine in my office for a couple of years now, and I am hoping to be able to afford a replacement now. This machine has a number of poorly constructed components. My biggest frustration has been the Fuser, which has frequently jammed up since the first six months we had the machine, and requires unscrewing in order to remove the jammed paper. This machine was not what I expected for the price paid.

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I love the machine, but this refurbished unit was shipped with the toner installed, which resulted in toner coating all parts when it arrived.

I spent hours and $95 for a consultant to clean it up, and he had to come back twice to clean more.