Photosmart C309n TouchSmart Web All-in-One Printer w/Fax/Duplex/Wireless

• Hp photosmart premium web aio printer

I''ve been a long-time HP All-In-One user & have watched their awful deterioration since the ''90s.

Their basic engine for scanning, printing etc still seems the best @ under $250 but they seem to be coasting on old R&D which has been reduced drastically in receint years.

These days they put these fine engines in boxes with cheap plastic hinges, etc and then by not offering replacement parts force you to junk otherwise working units.

Ink prices are getting stratispheric and this unit, each time you turn the printer on, seems to spit out vast quantities internally in "Head Cleaning".

In the ''old days'' you could control the frequency, if not the volume, of this "ink loss" but apparently no longer. "Just Trust HP" [the folks who tap the phones of their own Board Members] not to waste your ink dollars.

A printed Manual? Forget it! You''re directed to their web site where you find false & misleading information because the author failed to note that instructions for the touch-screen version of push-button models differ.

And when you use their handy E-Mail-For-Help function to point this out, they reply, not with correct instructions or a ''Thanks For The Heads Up'' but by telling you to use the Call Center they''ve hired in Bangladesh or somewhere.

Those folks are delightful to talk to but not for the two hours plus that it took the last time, WITHOUT ANY SOLUTION! [I eventually realized HP''s full CD was "choaking" mid-way through in my cd drive and I then just downloaded their programs from their web-site].

If you''re an Investor, selling HP short is redundant as they''re already doing it to themselves.

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After a week or so of use, I could no longer connect to Wifi. After following the instructions on the support forum, I discovered that the printer had a "bad radio" and I would have to contact HP for a replacement (given the # of others that I''ve seen on the support forum with the same complaint, I can''t understand why this isn''t a recall issue, but that''s for a different soap box). I contacted HP support and was run through the same procedures I had already been through just to arrive at the same conclusion. I was then told that HP would contact me the next day so I could provide my CC # for a deposit on the replacement. 4 days later a rep called while I was in Surgery and provided a ticket # and # to call back. The call back resulted in being transferred 3 different times just to find out that I needed to call another #. Where the fun really begins is the # I was finally provided was the # I had originally called! Call me cynical, but this circular "support" scheme seems to be devised to discourage replacement. In addition, every support person I spoke with, while very cordial, were very difficult to understand d/t very thick accents.

After the 3rd round about, I was finally instructed to call a different #. At this point, I was told that my service ticket was useless and I had to provide serial/model #s, etc and repeat the troubleshooting process all over again.

JHC. Seriously? I understand that one customer to a company as large as HP really doesn''t matter, but how can they ethically conduct business in this manner?

I would discourage anyone from buying this product or any other from HP until their approach to consumer service is righted and the reliability of their products is improved significantly.

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I cannot recommend this product for anyone with Mac OS X. The scanner simply does not work as it should. There is a common and well documented issue with the scanner interface in Mac OS X resetting the Source Size Field to zero. No matter what numbers you type in, for example 8.5" by 11", the size field resets and it prompts you to input new values before scanning. This problem can be avoided by not clicking on the details page but it''s on the details page where you adjust resolutions and the file name. Sometimes I want to scan black and white text documents and sometimes I want to scan pictures with archival quality i.e. scan it at a very high resolution. Neither Apple nor HP seem to have found a solution for this problem.

I cannot recommend this product as a scanner.

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Printer eats ink too fast and jams paper when it doesn''t have a complaint about something else. And when it has a complaint, you cannot use it til it is ''fixed''. Needs refined. My experience is enough to make me never buy another HP product!

Great functionality, but... HP provided an online software update that crashed it 4+ months ago. We called HP support who attempted to trouble shoot and determined that a replacement was needed. This is when it got really bad (service)... HP somehow never received faxes, or scanned email receipts on multiple occasions and never replaced it. Delay after delay after delay. I would not recommend HP printers at all. The printer was on warranty and was less than 5 months old when the issues started.

We made amazon.com aware and they eventually made it right with us when HP would not.