HP Officejet 6700 Premium e-All-in-One Wireless Color Photo Printer

• Professional color for a low cost per page, plus automatic 2-sided printing
• HP ePrint-print virtually anywhere using your smartphone or tablet
• Use the 2.65" touchscreen to access business apps and manage print jobs

HP Officejet 6700 Premium e-All-in-One Wireless Color Photo Printer with Scanner, Copier and Fax

Purchased this product a week ago. Install was simple and easy and worked wireless and USB just fine. Scan worked very well--quite fast either wireless or USB...HOWEVER...

A day or so later the communication between print and computer through new HP Officejet 6700 Premium e-All-in-One Wireless Color Photo Printer with Scanner, Copier and Fax network would stop and require computer reboot to re-enable. Obviously this was unacceptable so I called HP to get resolved. To date I have been on phone with them for over 12 hours! During their first attempt to repair they suggested an uninstall of printer and then reinstall. This process created a DLL error which they could not explain. I checked web and many other have had same issue after un-install of HP software. I fixed the problem by running CCLEANER and Glary Utilities which cleaned up all the left over mess that HP leaves after un-install.

To make matter worse the process rendered my other all-in-on printer HP 56000 useless. I went from a dependable 5600 and a less than ideal 6700 to not being able to print at all on either. The case was escalated to an "Case Manager" who spent more time telling me what they would not do than he did offering solution. He said the problem with my 5600 would not be supported because it was out of warranty--even though it worked fine before the new 6700 uninstall issue. Unbelievable!!

Next an "expert tech" call was scheduled where resolution was expected. Would you believe that there system was unable to connect to my computer and then their e-mail system was not allowing outbound emails to be sent so tech could not send work around link to connect. A tech company that can''t sent emails!

The tech went through another two hours of trying to make their software work and finally gave up and offered an upgraded model to be sent to me because he did not think the HP 6700 drivers would work--that there is an issue. His only other solutions was for me to reformat my hard drive and reinstall operating system and all program. Can you believe a software company can not fix there own software without having a user reformat computer and start from scratch. That is the most unreasonable suggestion I have ever heard!

To recap, the printer works, the software is a problem and the company should really consider learning what customer satisfaction means. It is no wonder they are considering "remaking themselves" and exiting the hardware space. They are failing in this area big time.

Buy HP Officejet 6700 Premium e-All-in-One Wireless Color Photo Printer Now

Over the course of the last 15-16 years, I have seen a *lot* of printers. It typically takes the geek in the family to setup a printer, be it a simple home printer connected to a single computer; or a network printer.

From what I have seen while setting up the 6700 printer it practically set itself up :) I installed the cartridges by looking at the on-board touch screen on the printer. Kept papers in the tray. From my computer, configured the printer to enable it wirelessly. And did the first job "scanning 15 pages through automatic feeder". In about 1-2 minutes, it scanned all the pages, collated all of the 15 page-scans into a single pdf and uploaded the pdf into my computer''s "My Documents" folder. *Never* have I seen such a task being done in such a seemless manner. Kudos to HP. Will definitely recommend it. [Note: I just started using the product, so take this reco with a pinch of salt].

Cheers.

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Just in the process of returning this printer. It does everything I need and want but never got to the set up part. I spent 3 hours on with HP in India and they said it was not functioning and return it.

Now they want me to pay for return postage and the product is defective..be careful

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I bought this HP Officejet 6700 about 3 weeks ago at Costco, and so far it''s doing a great job. I can print borderless copies and double sided copies to save 50% of paper. I printed a few pictures using photo paper and that also turned out great. I love printing wirelessly and this fits the bill perfectly. I also love printing from anywhere I happen to be, if I''m out and about and I need to print something, I just print it from my IOS device and it''s waiting for me when I get home. I LOVE THAT! I''m using a Mac Pro running Lion and a Macbook Pro running Mountain Lion. I also print from my IPad 3 and iPhone. I downloaded a couple of free HP printer apps from apple''s app store for my IPad 3 and iPhone like, HP ePRINT, and HP eSupplies, both work great. So far so good, if it goes down hill I will adjust my review accordingly. Thanks for reading.

***UPDATE*** July 25th 2012

This printer just got better! The FREE App which is called HP ePRINT from the Apple App store now let''s you print from anywhere, it has a drop down menu to show you places where you can print when your out and about and you need to make copies of something. I have a list of places in my area like FedEx Office, UPS, Hotels, and Walmart so you can go there and wirelessly make copies of what you need on the go. It also has a map of all the places so you know exactly where they are and their phone number. Great new features. AWESOME PRODUCT JUST GOT BETTER!

First, it jammed twice during the printer self-initialization, where it prints out the alignment paper. Plus, the self-initialization took about 15 minutes (or at least felt that long). Well, if the initialization and alignment takes that long, it must be an awesome, super precise piece of equipment.

The printer really wanted me to set up an ePrint account. I enabled ePrint, and then the printer offered to print out instructions for creating an account, and requires the printer''s secret passcode in order to link my account to the printer. I hit "OK," to print out the instructions, and it only prints half the page, cutting off the printer''s passcode. Went through the menus and figured out how to print out the instructions again, and still, only half a page. Whatever, I know where the passcode is by navigating the printer''s menus. So I set up an account on HP''s eprint web site. It said "Success! A confirmation email has been sent." I go to check, nothing. I wait 5 minutes, 10 minutes. Nothing in my spam folder or anything. Oh well, I try to log in and it says "403 forbidden". After a few times I figure maybe I made a mistake with my password. I tried "Forgot password." It asks for my email, and after I submit, again I get "403 Forbidden." I tried to create another account, but then it says, "Error, that email address is already taken."

12 hours later, I get an email in my inbox: "Thank you for registering with HP, blah blah blah." Followed by several emails saying, "Your request to update/reset your password blah blah blah."

Now on to the false advertising portion of the review:

The product description says, "scan documents to a PC or e-mail." In fact, it does not scan to email. It just doesn''t. The marketing guy must have not read the printer manual. Oops. Seriously, if you figure it out, please include a review showing how.

I tried to call tech support. The website says, "Tech support is available 24 hours a day, 7 days a week, for most products." Somewhat hopeful, I call, struggle through their voice recognition menu thing. "Printer... PRRIIIINNNNTTTTEERRRRR... Officejet... OFFFICCCEEEJEEEETTTT. OFFICEJET!!!!! Macintosh... MAAAACCCCCIIINNNNNNTTTTOOOOSSSHHHHH" and it politely says, "Please call back during business hours Monday through Friday." Oh well, I guess people on Macs using Officejets is such a rare situation that it doesn''t qualify for HP to have *someone* somewhere in the world that can answer questions. It really does require extra special training and there are so few experts in the world that HP can only afford to have them available during business hours M-F.

As noted by another reviewer, the marketing also claims, "Print borderless marketing materials and business-quality photos and print affordably with automatic two-sided printing." The catch is that it cannot do two-sided borderless printing. Wow. I didn''t know you''d have to be a lawyer to appreciate the nuances in the marking material.

The "embedded web server" is kind of cool, but kind of busted. Basically, the printer has its own web server that you can use to do configuration, fax, scanning, etc. I tried it, and got a pdf consisting of six blank pages. To double check that I didn''t do something dumb like put the paper in upside down, I scanned again, but using the "Scan to computer" function on the printer itself, and it worked. I didn''t have time to debug why it didn''t work with their web server interface.

Overall, not a good experience.