- Print Speed: Up to 35 ppm
- Resolution: Up to 1200 x 1200 dpi
- Paper Handling: 350 Sheet Input Capacity
- Features: Wide Format (Up to 12.28" x 18.5"), Automatic Duplex Unit
- Connectivity: Parallel, USB and Ethernet
Received printer, set up the unit, installed HP toner cartridge and printer drivers. All features worked with the exception of the #3 paper tray paper pick-up assembl,y when loaded with 11" X 17" paper. Every attempt to print 11 x 17 copies resulted in a "Paper Jam" message and the unit would shut down. I e-mailed PFC (seller) regarding the problem and they forwarded the e-mail to their tech support. The tech called with-in the hour and after running a number of tests the diagnosis was a failure of the paper pick-up assembly in the #3 paper tray unit.
PFC sent a replacement tray unit and upon installation, the issue was resolved.
I would recommend this seller; I was impressed with their methods and timely response of resolving warranty issues with their products.
Save 21% off
0 comments:
Post a Comment