HP Officejet Pro L7780 Color All-in-One Printer/Fax/Scanner/Copier (C8192A#ABA)

• Robust, professional-grade all-in-one printer, fax, scanner, and copier
• High-quality scans at 2,400x4,800 dpi resolution
• Prints up to 35 pages per minute
• Windows and Mac compatible; built-in network card
• 1-Year limited manufacturer''s warranty

I purchased this all-in-one when my hp laser printer and all-in-one -both of which had been running for at least 10 years -died the same week. The 7780 seemed to offer all the features one could hope for in a single machine despite its cheesy build quality. I bought one at Staples which set up fine but then produced vertical streaks on print-outs. Thinking it was a bad machine, I exchanged it for another. That one wouldn''t register commands on the front panel or do the preliminary setup. Another bad machine? Maybe. I then gave it a third chance and ordered one from Amazon which had dropped its price on the item by more than $100 in about a week. The one I received from Amazon wouldn''t even start. I called hp tech service reps who first told me that the cartridges shipped with the machine are not good and that I would have to invest in a new set of cartridges (which I did) to see if the machine worked. When it didn''t, I called them back and was told that there was nothing they could do except offer me another model. It''s such a shame for a company like hp to lose it reputation over this and other machines which not only have the problems I encountered but others such as bad fax intakes, poor picture quality and internal programming that registers half-full ink tanks as empty so that one is forced to buy twice the amount of ink that he/she needs. It''s the end of an era. This could have been a premier machine. Instead, it''s junk. Don''t buy it.

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I paid the $500 price tag for this printer because I needed a quality printer/scanner/copier for home office use that was durable, fast, wireless and Vista compatible. I even called HP prior to purchasing it, to confirm that the printer was compatible with Vista. The customer service rep. said it was. Wrong. Upon inserting the software disc that came with the printer, I immediately learned it was not compatible with Vista. 14 phone calls to Tech support and one month later I finally got software for the printer. However, I am on my second printer because the first one jammed repeatedly, printed crooked and dog-eared paper. After 1-1/2 weeks, the replacement printer is doing the same thing.

What has been most disappointing about this product is the technical support. Call 5 times and you will get 5 different answers, 3 of which will be incomprehensible due to heavily accented technicians. All of HP''s technical support is, apparently, provided from India. Some of the techs know what they''re doing, some don''t but pretend they do and others direct you to others to get you off the phone ("it''s your McAfee Security call them", "it''s your router, call Linksys" the problem was neither McAfee nor Linksys).

I have a history of purchasing HP products but have never experienced any product that was so inferior and obviously not capable of performing as advertised. Shame on HP.

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I purchased the 7780 rather than the less expensive 7680 to take advantage of the 2nd, and larger, paper tray. The first tray holds 250 sheets, the second 350 sheets. My plan was to load the smaller, tray 1 with envelopes, letter head or photo paper, and the larger 2nd tray with ordinary paper. You can set either tray as the "default" tray or "lock" a tray to restrict printing to that locked tray. The idea is to prevent selecting a tray with letter head stationary when the stock paper tray runs out. The problem is that it doesn''t work that way.

With tray 1 locked and the optional 2nd tray set as "default", printing from the computer works fine, tray 2 is the source of paper. The problem occurs upon receipt of a fax or when copying a document from the device, it always prints to tray 1, which is "locked".

HP support says that is the way it works. Sounds like a design error to me.

Otherwise, it''s a terrific printer

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Just bought this printer and so far, so good. The install was very smooth, once the printer finished grinding through its rather lengthy initialization. Had to set up the network connection via the onboard control panel rather than from the computer, but once that was done, installation was painless.

This unit prints well and also faxes from the the computer without a hitch. Copying works as expected. Scanning is the big surprise. The digital filing function allows you press a button to scan documents from the feeder or glass directly to a network drive without needing to do anything on a connected computer. You can also request a scan from a computer as with most all-in-ones.

Print quality is excellent. Speed is ho-hum. Duplex printing, WiFi, ethernet and usb connections standard, as is a a second paper tray.

Looks like a winner!

I''ve been using the officejet series of printers for many years, the L7780 is the third one I''ve purchased, and it''s the best one I''ve owned. In addition to printing and faxing I use it a lot for scanning directly into Acrobat documents.

I picked this model because of the wireless features. It is one of those features you think you might want, but once you have it you wonder how you ever did without it before. We have several laptops in our house and the ability to print from anywhere, plus only needing one printer is really worth the extra $$.

Another great (and unexpected) feature is the range of output options you get, for two sided, brochure, booklet (!) etc. etc. I had previously had to use add-on programs to get these kinds of output, with mixed results. Now they work perfectly. (You don''t need to get the high-end 7780 for this feature, I would guess the next one down with duplex printing would be just as good.)

I originally installed the unit before we got a Vista machine. The installation went ok, but you have to pay attention to the directions. I just got a Vista machine and downloaded the latest drivers (today) from the HP website. These newest drivers are also for XP as well as Vista. Bottom line, the installation on the Vista machine was way faster and easier than on XP...so either this is a function of Vista or the whole driver package is improved from what shipped with the machine back in May.