- Print from your smartphone or tablet from virtually anywhere
- Easily produce lab-quality photos, documents and Web content using a 4.33" color touchscreen
- Automatic 2-sided printing and 25-sheet automatic document feeder
I bought this to replace an HP Envy 114 that looked good but just didn''t deliver in the functionality department. This printer provides fast, high quality documents and photos. The ink is reasonably priced and the colors come in individual cartridges, so I won''t have to throw away a partially used cartridge just because one color is out. With the 7520 you really can fax without the need to subscribe to a special service. It holds a reasonable amount of paper and it''s very easy to adjust the paper tray to print envelopes. This printer may not be as pretty as the Envy, but it''s a great, functional, all-in-one printer and that''s what I wanted.
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I had a problem getting this printer to work. So, I called the customer service center, I was transfered to India! I was on the phone with them for more than three hours! (until the phone went dead!) They were hard to understand, sorry, and did not help at all! I finally got it to work, on my own! And the printer is great! Just wish I could say the same thing about the customer service! I just think that if we spend this much on a printer, and need help, we should be able to speak to someone that understands us, and that we can understand as well. And I TOTALLY DO NOT mean to offend anyone, this was just my experence!
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I had a slightly older model than this one and was happy enough but had a it few issues that made me unhappy. I figured I''d take a chance on the HP PS7520 and so far, I am thrilled. It was easy for me to set up and easy to operate. I especially love the quality of the photos that it prints. Has some good options to use. I would recommend this to anyone.
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My last 2 printers were HP.
The one I am replacing had a print head go bad (After 3.5 years) after I put brand new full ink into my HP C6380. Ink is expensive for these HP printers. So I bought the newest model 7520 HP printer with the exact same ink that I had already opened. Figured, at least I would not waste $89 in ink.
Why did I put new ink into a bad printer you may ask? Well I went to the HP web site and followed the trouble shooting for the error code I was getting. You have to love the HP trouble shooting, they say open new ink and put it in the printer as part of the efforts when the real issue was that the "print head" is broken. The good news is you can order a print head for about $26 on Amazon, of course school papers can''t wait for it to be shipped so I got this unit at staples.
Just went for the only model available with the exact same ink since I had $89+ in ink ready to go. Plus this printer has the exact same print head as my old C6380. The first thing I did was put the new print head in my old printer and it solved the problem, this proves the print head was bad. So now I can order one and have a new back up printer as my old back up printer long ago ran out of ink and I don''t think that type of ink is available any more.
Anyway, here is why I took one star. This new printer forces me to use the starter print cartridges that came with it. You ask me this is major fail. I mean this is the sole reason I got this printer so I can use the $89 in ink I already had open, before it dries up. If I wanted to waste $89 in ink I would have choosen another product. Ink used to be ink, I never heard of starter cartridges required to even use a new printer. This is fine if you are going to a new ink, but as a replacement forget it. Anyway, I am just trying to store the ink so it will not dry up before I need it.
Ok, so what is new from my old HP C6380. Well this unit has FAX which I have not set up and used. it has a new sheet feeder. Good for large documents. It prints just as well as the old unit, using same ink and print head so quality is about equal.
As for networking, I always had tons of problems with my old HP C6380. First they did not have any drives available with Windows 7 was in Beta, and so I was without a printer on my primary PC for months. And when the drivers came out the old HP C6380 always had one network issue after another. This product continues a few of them for example starting you out with a dynamic IP address instead of static one. At least this product had a utility to update the IP address, so that is an improvement. Knowing the past issues however, I went straight to a static IP. Other advantages in this area is print by email, so if the printer has networking issues family can still print till I get home to solve network issues. It also has a new feature called Wireless Connect. So I have set up a back up for when the network is not playing nice.
So far I have printed from every PC as well as from my Samsung Galaxy S3 with positive results. The unit wakes up faster than my old unit, and prints faster too. I like how the paper is enclosed, might keep the keeps from grabbing so much scrap paper from the new paper.
The interface is not like a touch screen, gone is all the buttons. The controls are just as easy to control. But a new feature is all the applications. You can subscribe to get cartoon, recipes, coloring pages, kids activities etc... Have not tried them all, but the kids only button will print out a new activity each day allowing you to use up more ink then you ever did before. From their view it is a great idea, but if like me you watch the ink most apps will be useless. Personally I wish they did not waste so much screen space for these applications. The screen is larger than my iPod, and looks about the size of my S3. It is interesting, makes me wonder what can be done in the future. But for now this means ample space for controls etc...
On the side of the large screen are 3 permanent controls for home, back and help. Not all the controls in the sub menus (of the settings) look as nice as the top menu''s, just gray bars. But it is easy to use and do things like change the printers IP address. A lot of the most used menu stuff does look good with large icons for the devices, or places you want a file to go. Also, viewing and printing from the printer is better than ever with the large screen. Not only can you preview but it is easy to edit simple things like crop, contrast, etc..
As for the scanning, it was a web scan interface, it has a button to scan on the printer and an icon. I cannot get the desktop scan icon to work, says device not found. Will need to work on that. I found the scan feature of the printer is the best. Scan to file, scan to USB, scan to camera memory etc... But I liked the scan to email feature the best. As half the time, I am scanning to sent to someone anyway, so this way all I have to do if forward it. I found this to be my favorite improvement.
Anyway, this is a deep printer with more controls than ever, in time I may try some other. But for now I got the important stuff up and running. I do like how I now have multiple ways to do stuff. PC based, printer based, web based, or on my Android. I can pick and choose how I wish to work. After having 3 HP printers, things have come a long way since my old HP 930 that was nothing but a dedicated printer. The HP C6380 moved things forward by being my first all in one unit, a unit that almost never jammed paper unlike my old 930. Since the innards look very similar, I expect this to almost never jam as well, although it does add a new duplex feature that hangs off the back side of the 7520.
The 7520 brings a ton of new features forward, it will take weeks for me to test a lot of these features as I did limited testing to save ink, but this new 7520 makes it easier then ever to print and provides many, many more ways to print. But the all the new feature in this unit should meet my college student wife, and multiple children''s various printer needs well into the future.
I was very disappointed in my experience, because this printer seemed to have a nice combination of features and price. I really wish it had worked.
When I received this product, it was dead on arrival. The product continually displayed "Paper Jam" errors, during its setup. This, even when no paper or paper fragments were in the printer or duplexer.
I suspect the problem is caused by the cheap plastic duplexer that mates poorly with the rear of the printer. Technical support was also unable to resolve or diganose the problem.
Between trying to get this printer working, and then trying to return it, I wasted about 5 hours of my day. The customer service for HP direct (where I purchased it) is horrendous. If you buy this thing, buy from someone else.
If you do make the mistake of buying from them, use the live chat buried on their web site. After 3 hours, and multiple phone transfers, I hung up the phone without ever reaching someone who could help me return the defective printer.
At that point, I was prepared to eat the cost of the printer, rather than suffer further frustration. Instead, I made a last ditch effort with live chat, which took another 40 minutes, but was ultimately successful.
